Help Center
Frequently asked questions and support for ResumeLens users.
What is an ATS and why does it matter?+
An Applicant Tracking System (ATS) is software used by 99% of Fortune 500 companies and 75% of all employers to automatically screen resumes before a human ever sees them. Studies show up to 75% of resumes are rejected by ATS before reaching a recruiter. Our tool ensures your resume passes these automated filters.
How accurate is the ATS match score?+
Our scoring algorithm mirrors the weighted evaluation used by enterprise ATS platforms like Workday, Greenhouse, Lever, and Taleo. We evaluate across four categories: Skills Alignment (40%), Experience Relevance (30%), Education Fit (15%), and Formatting (15%). Scores above 70 typically indicate a strong match.
Which file formats are supported?+
We support PDF and DOCX formats up to 2MB — the two standard formats accepted by virtually all ATS systems worldwide. We recommend PDF for best formatting preservation, but DOCX works equally well.
Does this work for non-tech jobs?+
Absolutely. Our AI is trained on ATS patterns across all major industries including technology, finance, healthcare, marketing, engineering, education, government, consulting, and more. The algorithms adapt to any industry's terminology.
How is this different from other resume tools?+
Most tools give generic feedback. ResumeLens performs deep, job-specific analysis comparing YOUR resume against THE SPECIFIC job description you're targeting. Every suggestion is tailored — not template advice.
Is my resume data secure?+
Yes. Your resume is encrypted in transit and at rest. We never share data with third parties. Files are automatically deleted from our servers after 24 hours. We comply with GDPR and global data protection standards.
Can I cancel my Pro subscription anytime?+
Yes, cancel through your account settings or the Stripe customer portal anytime. You retain access until the end of your billing period. No questions asked, no hidden fees.
What if I'm not satisfied?+
We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied with the analysis quality, contact our support team for a full refund. No questions asked.